What do I do if my Smart Brush isn't appearing on the pairing screen?Updated 2 months ago

If your Smart Brush isn’t appearing on the pairing screen, turn your brush on and off, and click the “Refresh” button at the top left corner of the screen.

If you’re still unable to view your brush on the pairing screen, try the troubleshooting tips below:

Check if you are you on the latest iOS software:

• iOS: Check Apple Settings > General > Software Update > Update to the latest iOS (The app is compatible with iOS 13+, Bluetooth 4.2+, iPhone 6S+)
• Android: Check Settings App > System > Advanced > System Update (The app is compatible with Android 10.0 devices and above with Bluetooth 5.0)

Make sure your your Bluetooth On

• iOS: Apple Settings > Bluetooth > Turn it on in Apple Bluetooth settings
• Android: Swipe down from the top of your screen > tap Bluetooth

Verify if your your device is “Discoverable”

• iOS: Apple Settings > Bluetooth > Allow new connections in Apple Bluetooth settings
• Android: Settings > Bluetooth > Allow new connections in Android Bluetooth settings

Turn your brush on and off then press refresh on the pairing page once more