360 Oscillating Toothbrush TroubleshootingUpdated 2 months ago

We’re so sorry to hear that you’re having trouble with your quip 360 Oscillating Toothbrush. Read on for some troubleshooting tips to get back to brushing ASAP!

Not powering on

Typically a full, uninterrupted 8+ hour charge is all that’s needed to get your brush up and running. We recommend charging and checking it again in the morning.

Heads up! Once plugged in to charge, your brush pulse orange only five times to indicate it's successfully charging, then will continue to charge incognito with no disruptive, flashing light!

My brush is powering on, but the 360 Brush Head is not oscillating/spinning

Make sure that your 360 Brush Head is fully connected. Next, clean and rinse your 360 Brush Head to help unclog any debris or toothpaste buildup 

My pressure sensor isn’t working properly

Press the power button quickly three times to toggle the pressure sensor on/off

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). 

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also email us for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The 9-digit lot code printed on the neck of your brush handle as well as the numbers shown on inside of your Brush Head