How can I submit a Warranty Claim?Updated 2 months ago

If you are still experiencing trouble with a registered^* quip product, after attempting any provided troubleshooting steps, you can submit a warranty claim directly from your quip account by following the following steps: 

1. Visit your “Account Dashboard” and click on the order number associated with your product ^*Make sure to jot this number down for an upcoming step!
2. Click the green “Start a return” button, or simply click here
3. Enter your order number, including the “#” and zip code associated with your delivery -  example: Order Number: #Q1234567 Zip Code: 10001
4. Select the product you are submitting the claim for
5. Upload a photo of any physical damage you can see, along with your products Lot Code/Serial Number
6. Describe the issue you are experiencing with your product
7. View your request summary and submit!

Return instructions will be provided in event your product needs to be sent to us for testing purposes

^*If you purchased your quip product from a retail location, please create an account by clicking here, then contact us by emailing [email protected] for assistance with your warranty request.