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Warranty

What is your Warranty Policy?

Revised as of February 15, 2025. Quip NYC Inc. (“quip”) offers a limited warranty for quip-branded toothbrushes, mouthwash dispensers, gum dispensers, water flossers and floss picks and strings. Coverage duration will be dependent on the specific pro

How can I submit a Warranty Claim?

If you are still experiencing trouble with a registered* quip product, after attempting any provided troubleshooting steps, you can submit a warranty claim directly from your quip account by following the following steps:. Return instructions will be

What Does The Warranty Cover?

Our warranty covers all manufacturing defects. This excludes normal wear and tear, product misuse/abuse, or lost items. While we may provide support and assistance for all issues, we cannot offer a replacement if your quip product has stopped functio

How can I find my product's Lot Code?

When submitting a warranty claim, you'll be required to submit your products Lot Code. The location will vary depending on your product and the code will range from four (4) to ten(10) characters. They will also consist of a combination of letters an