What Does The Warranty Cover?Updated 2 months ago

Our warranty covers all manufacturing defects. This excludes normal wear and tear, product misuse/abuse, or lost items.

While we may provide support and assistance for all issues, we cannot offer a replacement if your quip product has stopped functioning or has physically broken from incorrect use (i.e., handling, refilling or storing it in a way other than that illustrated in your welcome and subscription manuals and on our website), or from general misuse.

As we cannot control the quality of products sold by unauthorized sellers, this warranty applies only to quip products purchased through our website, authorized retailers, or received from an authorized dental professional. We reserve the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized internet sites. Proof of purchase is required for warranty claims. In order to move forward with warranty coverage (including replacements), you must have a quip account. If you have any questions about whether a seller is authorized, chat us or email us at [email protected].

We are only able to offer warranty replacements for the original item purchased.

If there are any outstanding disputes of payments, orders or charges associated with your information, this will void your warranty until they are removed or resolved.

With policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. While replacement orders are sent at no cost, they will be subject to VAT fees in compliance with the new policy. quip is not responsible for any extra charges to be collected by customs upon delivery.

There are no warranties beyond those stated herein. Any implied warranties that may be applicable to quip hardware products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall quip be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.