Refillable Dispenser TroubleshootingUpdated 2 months ago

We're sorry to hear you're having trouble with your quip Refillable Dispenser.

If you’re having trouble removing the drawer

Dispense all gum or mint refills before attempting to remove the drawer. The drawer should come apart from the shell of your dispenser with a gentle tug at the cap.

Make sure that the slots on the shell of the dispenser and the bumps on the drawer of the dispenser are clean and clear of any debris or build-up before reassembling.

If your drawer isn’t staying in place

Listen closely — your drawer should "click" into the shell of your dispenser!

If your slider is stuck

Dispense all gum or mint refills from your Refillable Dispenser before you begin disassembling it. Pull the dispenser apart with a gentle tug at the cap.

Tap the rail of the dispenser out of the shell. Your dispenser should be fully disassembled at this point — each individual part can be wiped down or cleaned with warm soapy water.

Be sure to leave parts disassembled to fully air dry before reassembling and refilling!

Need more help?

You can submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also email us for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers located on the bottom of the rail in the inside of the dispenser