Refillable Floss Pick TroubleshootingUpdated 2 months ago

We’re sorry to hear that you’ve had some trouble with your Refillable Floss Pick.

If your pick isn’t holding the floss string

Make sure that the floss is positioned at the center of the ribbed portion of both “jaws” of the handle. Make sure that the handle is closed completely (you’ll hear it click into place!)

If the floss string is stuck in your pick

Press the “q” button to release the “jaws” of the handle Make sure that there is no debris from a previous flossing session between the jaws and pivots of the handle

If the floss string isn’t threading through the case

Wet the tip of the floss string to reduce any fraying Make sure there’s a clear path through the hole of the case to thread the floss through

Need more help?

You can submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also email us for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers located on the inside of Floss Pick case, beneath the pick holder section