Refillable Floss String TroubleshootingUpdated a month ago

We’re so sorry to hear that you’re having trouble with your quip Refillable Floss String.

If your floss bobbin is stuck inside and won’t come out

Remove the dispensing head and gently pull out all remaining floss in the refill. The subscription will collapse and become easier to pull out using two green notches located at the top.

If your floss canister isn’t clicking open

Firmly press down on the middle white portion to open the canister and the top will pop up. If it’s not clicking open, please do not use any tools or excessive pressure to force it open.

If your dispensing head isn’t reattaching

Insert the dispensing head into the canister and use your thumb to press it down firmly until you hear a heavy click.

If the dispenser head is not attaching, release it, and press it down again until you hear a heavy click.

Need more help?

You can now submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also email us for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers located on the bottom of the dispensing head