Refillable Mouthwash TroubleshootingUpdated 2 months ago

We're sorry to hear you're having trouble with your quip Refillable Mouthwash.

If you’re finding it difficult to dispense your mouthwash, a quick reassembly will usually fix the issue:

1. First, Unscrew the base to check that the bottle is fully screwed in place.
2. Unscrew the bottle to check the straw — the flat side of the straw should be inserted firmly to the hole and the slanted side should be at the bottom of the bottle.
3. When reassembling, the bottle should be level for the base to reattach easily.
4. Check that the pump of your dispenser is clean and clear by removing the button to give the well a rinse with warm water.
5. Reattach the button — it should screw securely in place.

Need more help?

You can submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also email us for further assistance. Please be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers printed on the underside of the detachable button for the pump