Smart Sonic Toothbrush TroubleshootingUpdated 2 months ago

We’re so sorry to hear that you’re having trouble with your quip Smart Sonic Toothbrush.

If your brush is buzzing 5 times before turning off

This likely means that it's out of battery. If your brush is non-rechargeable, a fresh AAA battery will do the trick!

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). 

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also contact us by email with the following info for further assistance:

• A photo of your product
• Proof of original purchase
• The numbers shown on your motor