Sonic Toothbrush TroubleshootingUpdated 2 months ago

We’re so sorry to hear that you’re having trouble with your quip Sonic Toothbrush.

A new battery usually does the trick — follow the steps below to get back to brushing ASAP!

1. Remove old brush head: Grip the head and handle in opposite hands, bristles facing away from you. Place your thumb on the dots, then gently pull the head off in a slight arc motion (don’t snap it directly backward!).
2. Remove motor and battery: Pull the motor out by lifting it by the wings or using the thumbnail notch. Once it’s removed, tip the handle over and tap out the battery.
3. Clean handle: Lightly wet a paper towel or cloth and gently remove any toothpaste residue.
4. Wipe motor: Be sure to dry all parts of your toothbrush before reassembling! Any moisture left inside the brush after cleaning can damage the motor and battery.
5. Reassemble: Once everything is in place, press the q button to test.

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). 

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also email us for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers shown on your motor