Ultra Smart Sonic Toothbrush Troubleshooting

We’re so sorry to hear that you’re having trouble with your quip Ultra Toothbrush. Read on for some troubleshooting tips to get back to brushing ASAP!

Not powering on

Try charging your brush overnight as this is the best way to ensure there are no disturbances

Not charging

Ensure that your charging connector is properly aligned with the top part of the brush handle. We’d also recommend trying another power brick, power outlets, and/or charger if you have more than one Ultra Charging Cable on hand!

My brush is powering on, but there is no vibration

Make sure that your EasyClick Brush Pod is fully connected. Next, press and hold the power button for more than 15 seconds to hard reset, then power on as normal. We’d also recommend charging your quip Ultra overnight for best performance!

My pressure sensor isn’t working correctly

Press and hold the power button for more than 15 seconds to hard reset, then power on as normal.

How can I toggle off the pressure sensor?

We never recommend turning off your pressure sensor, as it’s there to protect your teeth and gums! However, you’re able to toggle this setting on and off via the quip App, available to download via the App Store or Google Play Store.

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step).

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also contact us by emailing [email protected] with the following information:

A photo of your product
Proof of original purchase
Both of the numbers located on the back of your EasyClick pod (only visible once removed) and below the Keyhole on the inside of your toothbrush