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<p id="isPasted">If you&#x2019;ve received an incorrect or damaged item that was purchased from our&#xA0;<a href="https://www.getquip.com/" target="_blank" title="https://www.getquip.com">website</a>, please contact us for further assistance.</p><p>For any shipping issues, please contact us within 30 days from the date of delivery. After 30 days, we may not be able to reship items that are shown as delivered.</p>

If you’ve received an incorrect or damaged item that was purchased from our website, please contact us for further assistance. For any shipping issues, please contact us within 30 days from the date of delivery. After 30 days, we may not be able to r

What if my order arrived damaged or I received the wrong item?

Shipping

What is quip Perks?

How do I join quip Perks?

How are credits calculated?

What can credits be used for?

Where do I view my credits?

How do I redeem my credits?

Do my credits expire?

quip Perks Terms

quip Perks

How can I find my product's Lot Code?

What’s an Oscillating Toothbrush?

Initial Set Up

How do I use my Magnetic Mirror Mount?

How do I brush with quip Rev?

What do the different colored LED lights mean?

How do I connect my Rev brush with the quip app?

quip Rev Oscillating Toothbrush

What is a quip Sonic Toothbrush made of?

How can I keep my quip Sonic Toothbrush clean?

quip Sonic Toothbrush

Initial set up

How do I charge my Rechargeable Sonic Toothbrush?

quip Rechargeable Sonic Toothbrush

quip 360 Oscillating Toothbrush

quip Ultra Smart Sonic Toothbrush

Can shipping tubes be recycled?

quip Replacement Brush Heads

Ingredients

How much toothpaste should I use?

quip Toothpaste

How do I use my Water Flosser?

How do I charge my Water Flosser?

How do I clean my Water Flosser?

quip Rechargeable Cordless Water Flosser

Product Information

Downloading the quip Smart Bush and Rewards App

How do I pair my Smart Brush to the quip App?

Can I connect multiple Smart Brushes to the quip App?

What do I do if my Smart Brush isn't appearing on the pairing screen?

What do I do if I'm unable to sync my Smart Brush?

How can I manually add my brushing and other oral care data to the quip app?

How do I enable push notifications on the quip App?

How do I earn and redeem rewards on the quip App?

How do I erase my Brush Data?

quip App

How do I update my account details?

How can I reset my password?

How can I update my shipping address

How can I unsubscribe from marketing emails?

How can I update my payment details?

What type of payments do you accept?

Does quip qualify for FSA, HSA or HRA?

Account & Billing

How can I resend a Gift Card?

How can I use my Credits?

Do Credits roll over?

How can I use my Referral Link?

How can I apply a coupon code?

I bought my product from a Retail store. How can I register it?

Wholesale Requests

Looking to cancel a subscription order?

Looking to cancel a Store order?

How can I cancel an order?

Ordering

When will my subscription ship?

How can I skip or reschedule a subscription shipment?

How do I edit the contents of my subscription?

How do I cancel my subscription?

Can I reactivate a canceled subscription?

Subscription Management

How can I track my order?

What if my tracking has stopped updating? (US)

What if my tracking has stopped updating? (International)

My tracking shows delivered, but it's not here!

Domestic Shipping Policy

International Shipping Policy

Customs Charges

Shipping Policies

Sonic Toothbrush Troubleshooting

360 Oscillating Toothbrush Troubleshooting

Ultra Smart Sonic Toothbrush Troubleshooting

Smart Sonic Toothbrush Troubleshooting

Rechargeable Cordless Water Flosser Troubleshooting

Refillable Floss String Troubleshooting

Refillable Floss Pick Troubleshooting

Refillable Mouthwash Troubleshooting

Refillable Dispenser Troubleshooting

Troubleshooting

What is your Warranty Policy?

How can I submit a Warranty Claim?

What Does The Warranty Cover?

Warranty

Products Purchased From Our Website

Retail Returns

Return Policy

Getting Started

Patient Services

How do my patients subscribe to quip?

Dental Professionals

Customer Support

Partnership Requests

How To Contact Us

What if my order arrived damaged or I received the wrong item?Updated 2 months ago