Shipping

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How can I track my order?

Your order shipment status can be tracked within your quip profile page by visiting your "Account" tab, or by using the tracking number provided in your shipping email (we’ll send this once your order has been sent out). A tracking number may not be

What if my tracking has stopped updating? (US)

Sometimes, a missed scan can delay tracking details. Luckily, this usually resolves within a few business days, and your package should still arrive soon. However, if there has been no tracking movement after 14 business days, please reach out to us

What if my tracking has stopped updating? (International)

The tracking information we provide often won't update past the point of departure from the US since your shipment will be transferred to your local postal service for final delivery. If you haven't received your order in 20 business days from the da

My tracking shows delivered, but it's not here!

Occasionally, packages are scanned for delivery before your local mail carrier physically drops them at your home. As a result, you may receive your order within 24 hours after your tracking has updated to “delivered.”. If you experience any shipping

What if my order arrived damaged or I received the wrong item?

If you’ve received an incorrect or damaged item that was purchased from our website, please contact us for further assistance. For any shipping issues, please contact us within 30 days from the date of delivery. After 30 days, we may not be able to r